Customer messages
Tell customers about their booking by email, WhatsApp or SMS, in your own words.
Yipii tells customers when a booking is confirmed, the day before, and when their car is ready. Set this up under Finance › Booking forms › Customer messages.
Choose how customers hear from you
Choose Email, WhatsApp or SMS. Everyone starts on Email.
WhatsApp and SMS need your own connected provider under Settings › Integrations, or a message pack.
If a text cannot go, the customer gets the email instead when you hold their address, and the booking records why. Payment reminders and statements always go by email.
Use your own wording
With WhatsApp or SMS chosen, each message has a box for your own wording. Leave it empty to use ours. A preview shows how it will read.
| Type this | To show |
|---|---|
{name} | The customer's first name |
{what} | The service or journey |
{when} | The day and time |
{vehicle} | Their car |
{reference} | The booking reference |
{company} | Your name |
{phone} | Your phone number |
In the Service due message, {when} is the date the car is due.
Emails keep the standard wording.
Customers who do not want texts
Open the customer, go to Details, and tick No text messages. They will get email only.