Invite someone is not there

Your role cannot add people. Ask an admin on your account.

They never got the email

It went to spam, or the address has a typo. Check the address under Invites waiting. Revoke it and invite again with the right one.

They joined from a link with the wrong role

Everyone who joins from a link gets the link's role. Change their role on their page — see Change someone's role.

The link says it no longer works

It expired, or it was revoked. Make a new one with Invite link.

A driver added with Add user has no app

Every driver seat was in use. Free a seat or add seats with Manage plan, then Give the app from the ⋮ menu.

Invite someone to your account

Invite a colleague by email and choose their role, make an invite link for a group, or set someone up yourself with Add user.

Give a colleague their own sign-in. The usual way is an email invite: they pick their own password, and you choose what they can do.

Before you start — you need to be an account admin or a fleet manager. To add a driver who will not sign in at all, use New driver instead — see Add a driver and give them a vehicle.

Steps

Go to People → Team & seats and click Invite someone, top right.

Type their Email Address (1) — claire.grech@dawracoaches.com.mt.

The Invite User window filled in for Claire Grech, with Email Address (1), Role (2) and Send Invite (3) highlighted

Choose a Role (2). Each one says what it allows in the list:

Role	What they can do
Admin	Everything — people, vehicles, alerts, reports, billing and every setting.
Fleet Manager	Vehicles, alerts, reports, zones and groups.
Office Staff	See vehicles, run reports and plan the roster. Can log fuel, odometer readings, expenses and reminders, and read drivers' documents.
Reports Only	See vehicles and run reports only.
Mechanic	See vehicles and manage vehicle issues.
Inspector	See vehicles and report vehicle issues.
Driver	See the vehicles they are given.

Click Send Invite (3).

Invite several people with one link

Click Invite link beside the search. Choose the Role everyone who joins gets, and how long the link works under Link works for — 1 day, 7 days or 30 days. An Admin link works for one day only, because anyone who has it can join as an Admin. To let in only your own staff, type your company's domain in Email Domain (optional) — dawracoaches.com.mt. Click Generate Link, then copy it and send it however you like.

Set someone up yourself

Add user creates the person straight away with their name, email, phone and role. They get an email to sign in. A driver added this way gets the app only if a driver seat is free.

What happens next

The person gets an email with a link to set their password. Until they accept, the invite is listed under the table on Team & seats, in Invites waiting, and the Invites waiting tile counts it. Once they sign in they appear in the list with the role you chose.

An invite link is listed there too, until it expires. To stop a link or an invite working before then, revoke it from that list.

If it doesn't work

Symptom	Cause	Fix
Invite someone is not there	Your role cannot add people	Ask an admin on your account
They never got the email	It went to spam, or the address has a typo	Check the address under Invites waiting. Revoke it and invite again with the right one
They joined from a link with the wrong role	Everyone who joins from a link gets the link's role	Change their role on their page — see Change someone's role
The link says it no longer works	It expired, or it was revoked	Make a new one with Invite link
A driver added with Add user has no app	Every driver seat was in use	Free a seat or add seats with Manage plan, then Give the app from the ⋮ menu

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